If I have provided more than one phone number, when will they be called?
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

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1. Does the Notify Norwalk service replace other systems that have been used to provide time-sensitive information to residents?
2. Is my telephone number included in the notification database?
3. May I use a cell phone as my notification database listing?
4. What precautions are being taken to protect personal information?
5. Will there be a way to positively identify incoming calls that are made by the city using the system?
6. Will the Notify Norwalk service work if I have a call screening system on my phone?
7. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
8. If I have provided more than one phone number, when will they be called?
9. My primary phone or my second listing is a cell phone with a non-local area code. Will the Notify Norwalk service call numbers outside the area?
10. How does the Notify Norwalk system respond to busy signals or no-answer situations?
11. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
12. I was not able to listen to the entire call. Is there a way to repeat the message?
13. I answer the phone but the “hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
14. How many points of contact can I add for my household? How do I communicate with additional family members?