(Norwalk, Conn.) Today, July 21, 2023, the City of Norwalk announced that the 5% of residents who received tax bills in the mail with inaccuracies will receive an amended, corrected tax bill in the mail stamped “Revised Tax Bill,” in red ink.
Approximately 300 residents within a subset of individuals who qualify for the Elderly or Disabled Tax Credit Program received an inaccurate tax credit amount on their tax bill. The Tax Assessor’s Office has made the necessary adjustments to address this issue and all of these individuals have been mailed amended tax bills. These individuals can also find their amended tax bills online by visiting www.norwalkct.gov/taxcollector.
Additionally, approximately 3,800 residents received motor vehicle bills that reflected inaccurate assessed values on their tax bills. The Tax Assessor’s Office is making the appropriate adjustments, and the Tax Collector’s Office will send corrected tax bills to these individuals. If residents have any questions about the assessed value of their motor vehicle, they can contact the Tax Assessor’s Office to discuss the valuation by calling (203) 854-7888.
Since these inaccuracies are actively being corrected online, the City encourages anyone who thinks they may have been impacted by an inaccurate tax bill to check their bill by visiting www.norwalkct.gov/taxcollector.
If someone receives an amended tax bill but has already paid the incorrect amount, they should contact the Tax Collector’s Office at (203) 854-7731 to request a refund. The statutory length of time to request the refund is three years from the due date of the tax bill.
The City of Norwalk apologizes for any inconvenience this may have caused. The City’s Tax Assessor and Tax Collector’s offices switched to a new assessment and tax collection software earlier this year, which caused issues. Simultaneously, the Tax Assessor’s office is working to determine the source of the incorrect assessed values regarding the motor vehicles.
Residents have until Monday, August 7, 2023, to pay their tax bill without interest and can pay in person, by mail, online, or by phone.
Paying in person: Anyone who decides to pay in person can come to the Tax Collector's Office at City Hall at 125 East Avenue, Norwalk, CT 06851. The Tax Collector's Office is open Monday through Friday, from 8:30 AM to 4:00 PM. Payments in person can be made by check, money order, cash, credit card, debit card, or ATM card.
Additionally, residents who wish to pay in person can go to one of the following Norwalk bank branch locations: Affinity Federal Credit Union, Bankwell, Fairfield County Bank, Norwalk Bank and Trust, Patriot National Bank, or Webster Bank. There is no charge for this service, and residents do not need to be customers of any of the banks to use this service. This service is being offered through August 7, 2023.
Paying by phone: Those who choose to pay over the phone can call (203) 318-9523 and use a credit, debit or ATM card or an electronic check ("E-Check" or ACH payment). The charge for an E-Check is $1.25.
Paying online: Those who wish to pay online can visit www.norwalkct.gov/taxcollector, where credit, debit, ATM cards and E-Checks are accepted.
Paying by mail: Residents wishing to pay by mail may use the response envelope included with their tax bill. Payments postmarked by the U.S. Postal Service on or before August 7, 2023, will be considered timely, regardless of when the Tax Collector's Office receives them. Residents can address their tax bills to the City of Norwalk's Tax Collector's Office, 125 East Avenue, Norwalk, CT 06851.